All orders for area rugs will be sent FREE of shipping charges within the USA, excluding Hawaii & Alaska.
We will ship your order (up to 150 pounds) via UPS or Federal Express. For orders weighing over 150 pounds, other arrangements will have to be made. All rugs and pads will be professionally wrapped. If rug is damaged in shipping, please save all packaging materials and notify Alex Cooper Oriental Rugs as soon as possible.
Alex Cooper reserves the right to ship all purchases only to the address that your credit card bill is mailed. Orders for area rugs, oriental rugs, rug padding & Wall Hangers will be sent FREE of shipping charges within the USA, excluding Hawaii & Alaska. UPS and FedEx will only ship to street addresses and not PO Boxes. If an order needs to be shipped via USPS, we will contact you about the availability to ship this way. Many of our orders are drop shipped from our supplier warehouses; some of them do not offer shipping via USPS. We will ship your order up to 150 pounds via UPS or FedEx. For orders weighing over 150 pounds, other arrangements will have to be made. Most ordered rugs, if available for shipping should be received within 5-14 days.
Alex Cooper will contact you about added shipping costs for purchases going to Hawaii, Alaska and Canada. For purchases being shipped to Canada, the purchaser is responsible for all import taxes and custom fees due. Alex Cooper reserves the right not to ship outside the USA.
Upon receipt of your purchase please inspect the package before unpacking. If the packaging material has been ripped and the rug seems dirty or damaged, email firstname.lastname@example.org or call 1.800.272.3145 before opening the package. After pre-inspecting carefully unwrap the packaging material and INSPECT both sides of the rug for damage. If you see a rip, water stain or other damage, please keep all packaging materials. It is very difficult and very unlikely to receive an insurance claim from UPS or FedEx if you do not keep the packaging material.