Phone using our toll free # 1.800.272.3145; ask to speak to Larry Cooper or Jamey Levinson. If we are not available please leave a message on extension 104 or 101, include in your message a daytime and evening number with area code.
Fax your order to 410-828-0875; first notify us by phone to make us aware of your order.
Shipping Rugs Outside of Continental USA
We will notify you of shipping charges. International buyer is responsible for all import duties, taxes and fees at destination. International purchases will only be shipped via UPS or FedEx.
Online Shopping Safety
Alex Cooper has subscribed to Hacker Safe & Geo Trust. HACKER SAFE – (as stated by Hacker Safe) this site is tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the live HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, can prevent over 99% of hacker crime.
GEO TRUST (as stated by Geo Trust) In today’s world, for better or worse, security issues are at the forefront of our thoughts. GeoTrust QuickSSL is just one solution from GeoTrust that should give online consumers and businesses peace of mind. Sites secured by QuickSSL are utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.
Processing your order – Online Store
Upon receipt of your order, we will check the status of the rug(s). If the rug(s) are available, we will then process your credit card for the full payment. If there is a delay in shipping your purchase, we will require a 50% deposit. Upon shipping of the order we will charge the balance to your credit card. Most ordered rugs, if available for shipping should be received within 5-14 days. We will e-mail you with the status of your order.
State Sales Tax for Online Orders
Maryland residents, your order is subject to a 6% sales tax, which is included in the price posted online. For purchases delivered outside the State of Maryland, Sales Tax is governed by the state that you reside. Alex Cooper Oriental Rugs is not required or responsible to collect and remit sales tax outside of the state of Maryland.
For shipment of items within the USA, Alex Cooper accepts checks and credit cards which include Visa, Master Card, and American Express. Our credit card servicing company expects Alex Cooper Oriental Rugs to verify the address for all credit card sales. For a verification match, the address in which your credit card bill is received should match the shipping address. Alex Cooper Oriental Rugs reserves the right to ship all purchases only within the USA and only to the address that your credit card bill is mailed.